Modulex is certified according to ISO 9001, which provides a solid basis for improving customer satisfaction.
We handle all feedback from customers in accordance with uniform guidelines detailed in the ISO 9001 standard. This enables us to improve customer loyalty via a measurable, targeted and structured approach to optimal handling of customer feedback.
Stringent quality assurance
The ISO 9001 standard also forms the basis for our quality assurance and quality management work, where high quality products and deliveries are our most important goals. We track deliveries to customers on a daily basis. Our goal is 97% error-free deliveries, and we achieve this goal in 99% of all cases. Our goal for on-time delivery is 97%, and we achieve this 100%.